E-Commerce Strategy & Management
Complete e-commerce platform optimization, content management, and performance enhancement. Experience with major platforms including Carrefour digital ecosystem.
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Schedule a personalized consultation to discuss your e-commerce and content strategy needs
About Muhammad
E-commerce, content management & customer service professional with over 8 years of experience across various domains. I specialize in corporate communication, content strategy, customer service, last mile management and SEO. My proven ability to lead creative teams, manage resources, enhance website performance, and drive business development has helped organizations across Dubai and Pakistan achieve their digital goals.
Successfully managed teams across multiple digital platforms including Carrefour Web/App, FoodPanda, and Spotify
Core Expertise
E-commerce Strategy
Search Engine Optimization (SEO)
Content Management Systems (CMS)
Content Creation and Product Listing
Customer Relationship Management (CRM)
System Applications and Products (SAP)
Last Mile Management (LM)
Team Leadership and Mentorship
Process Improvement
Client Relationship Management
Social Media Management
Data Analysis and Reporting
Contract Negotiation
Cross-functional Collaboration
Professional Journey
A timeline of growth, achievements, and impactful contributions across diverse industries
Nov 2021 – Aug 2024
C
Carrefour
E-Commerce Customer Experience and Content Manager
Led online platform content management, SEO optimization, and team mentorship across Dubai and Pakistan operations. Improved SEO ranking and content consistency across digital platforms.
SEO Optimization
Team Leadership
Content Strategy
Sep 2023 – Aug 2024
S
SpeedyCom Logistics
Business Development Lead (Remote)
Generated new business leads, established partnerships, and secured contracts. Achieved significant growth through strategic lead generation.
Lead Generation
Partnership Development
Contract Negotiation
Feb 2021 – Sep 2021
C
Cheetay Logistic
CX Department Team Lead
Managed customer experience and app feedback analysis. Improved overall customer satisfaction through better process management.
Customer Experience
Process Improvement
Feedback Analysis
May 2015 – Dec 2020
I
Ibex.Co
Senior Team Lead
Managed call center operations for JazzCash and zameen.com campaigns. Awarded Employee of the Month multiple times (2016, 2017, twice in 2018, 2020).
Employee of the Month (5x)
Operations Management
Campaign Leadership
How I Can Help Your Business
SEO & Content Optimization
Search engine optimization, content strategy, and digital marketing to improve your online visibility and engagement.
Team Leadership & Training
Build and mentor high-performing teams in customer service, content management, and digital operations.
Customer Experience Management
End-to-end customer journey optimization, feedback analysis, and process improvement for better satisfaction.
Business Development & Partnerships
Strategic lead generation, contract negotiation, and partnership development to drive business growth.
Let's Work Together
Ready to elevate your e-commerce strategy, optimize your content, or build high-performing teams? I'm available for freelance projects and full-time opportunities in Dubai and remotely.
✨ Freelance Visa - Available for immediate projects